What shot records are required?
We require that you provide a veterinary record for the Rabies, Kennel Cough (Bordetella) and DHPP (Distemper).
Can I bring my dog's medications?
Yes, many of our customers are on various medications. Debbie is a registered nurse and has much experience with pet medications as well. There is a $1.00 surcharge per dose.
What are Debbie and Earl's (the owners) experience with animals?
The Richbarts could be described as dog fanatics. Debbie and Earl even had dogs in their wedding as bridesmaids. Debbie has over thirty years experience in grooming dogs. She has also been involved in rescue organizations. Debbie and Earl have ten dogs of their own!
Can I bring my own food?
Absolutely, we serve Azmira holistic dog food here in the kennel, but you are encouraged to bring whatever food they are used to in order to maintain continuity in their diet.
Should I bring my dogs bowls, beds or blankets?
We have plenty of bowls and blankets for your pet. However, you are welcome to bring anything that you feel may help your pet to be more at home. If you choose to bring beds, bowls or blankets please either label them or remember exactly which ones you bring. We are constantly trying to keep you pet in a clean environment and as we wash their blankets they can easily get mixed up with our blankets if they are not labeled.
Can I bring treats for my dog?
Absolutely, you are welcome to bring any treats that you would like for your dog. We also have Iams biscuits for the dogs staying here also. However, it is our policy not to give dogs white rawhide while they are staying here as it can be a choking hazard.
What is your cancellation policy?
During the holidays, as well as during the summer months we may require a $60.00 non-refundable deposit to reserve your pets space.
What are your drop-off and pick-up times?
You may drop your pet off anytime during normal business hours. You may also pick-up your dog any time during normal business hours also? However, if you pick your pet up after 1:00pm then you are charged for that night's boarding.
What are your hours of operation?
M,W,T,F we are open 8:00am-4:00p.m.
Tuesday we are open from 8:00am-10:00am and 2:00pm-4:00pm
Saturday we are open from 8:00am-1:00pm and 9:00pm-9:30pm
Sunday we are closed during normal business hours however we have a half-hour window that is usually on Sunday nights.
I'm going to be leaving or arriving back from my trip outside of your normal business hours. Is there any way that I can get my dog?
We try to be as flexible as we can. If you give us a call before hand we may be able to meet you at night when we come back to walk the dogs. However, we cannot guarantee that we can meet you outside normal business hours.
What do you charge for grooming?
This really depends on three factors 1. The breed of the dog 2. The condition of the dog's coat 3. How you would like us to groom the dog. For an estimate feel free to call us at (716) 731-4189.
